Privacy Policy

Information we may collect

The information collected depends on how you use Raabet9 Casino and the services available to you. We only seek information that is reasonably relevant to operating the website, providing gambling services, meeting legal and security requirements, and responding to player requests. Information may be collected directly from you, automatically through your use of the website, or from service providers and verification sources where this is permitted.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, contact information, login details, account preferences and information about your interactions with the website. We may also request information needed to confirm your identity, age, eligibility or right to use particular services.

Verification and compliance information

To help protect the platform and its users, we may handle identity documents, address information, proof of payment, source-of-funds information or other records needed for verification. These checks may be used to prevent underage access, impersonation, fraud, money laundering, account misuse and other unlawful or prohibited activity.

Payment and transaction records

We may record deposits, withdrawals, wagers, wins, losses, payment method details, transaction references and related account activity. Payment information may be processed by specialist payment providers. Where possible, sensitive payment details are handled by those providers rather than being stored directly by the casino website.

Technical, device and usage data

When you browse or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location, access times and interaction data. This information helps us understand how the website is used, maintain security, identify technical problems and improve performance.

Communications and support information

If you contact customer support, we may keep the information you provide, including your messages, account references, documents and the outcome of your enquiry. We use these records to answer questions, resolve issues, review complaints and maintain a reliable history of support interactions.

How we use information

Personal information may be used for the following purposes. The specific information used will depend on the service, your account status and the circumstances in which it was collected.

• To create, maintain and administer your player account.
• To provide casino services, process transactions and display account activity.
• To confirm identity, age and eligibility, and complete customer verification checks.
• To detect, investigate and prevent fraud, collusion, cheating, payment abuse, account takeover and other security risks.
• To meet applicable legal, regulatory, tax, reporting and record-keeping obligations.
• To provide customer support, respond to requests and manage complaints or disputes.
• To monitor and improve website functionality, usability, reliability and security.
• To understand general usage trends and produce aggregated or de-identified reports.
• To send service messages about your account, transactions, security, policy changes or important website matters.
• To send promotional communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

We may combine information from different sources when this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted by law or you have been informed and, where required, have agreed to the additional use.

Marketing choices

You can choose not to receive marketing communications. Promotional messages may include an unsubscribe option, and you may also contact us to withdraw consent. Please note that opting out of marketing does not stop essential service communications, such as messages about account security, transactions, verification or material changes to the website.

Cookies, sharing and security

Cookies and similar technologies

Raabet9 Casino may use cookies and similar technologies to remember settings, keep you signed in, support account functions, measure website performance, improve navigation and understand how pages are used. Some cookies are necessary for the website to operate, while others help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect some website features, account functions or the way preferences are remembered. Your browser may also provide information about cookies already stored on your device.

When information may be shared

Information may be shared with organisations that help operate and protect the website, such as payment processors, identity and verification providers, technology suppliers, hosting providers, analytics services, customer support providers and professional advisers. These parties should receive only information relevant to their services and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to prevent harm, investigate suspected unlawful activity, protect the rights and security of players or the website, respond to lawful requests, or meet an applicable legal obligation. If business operations change, information may be transferred as part of a restructuring, sale or other business transaction, subject to appropriate privacy protections.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring and staff or supplier procedures. No website, network or electronic transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

International handling

Some service providers or technology systems may process information in countries other than Australia. Where this occurs, information should be handled using appropriate safeguards and in accordance with applicable privacy requirements. By using the website, you understand that information may be processed through the systems needed to provide and protect the services.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent for marketing communications.

How to make a request

To exercise your privacy rights or ask a question about the handling of your information, contact support@raabet9casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before releasing information or making changes, particularly where a request involves account security or sensitive documents.

• Access: ask what personal information we hold about you and request a copy where appropriate.
• Correction: ask us to update inaccurate, incomplete or outdated information.
• Deletion: ask for your personal information to be removed where it is no longer required and no exception applies.
• Marketing consent: withdraw consent or ask us to stop sending promotional communications.

Some requests may be limited or refused where fulfilling them would affect the rights of another person, compromise security, interfere with fraud prevention, create a legal problem or conflict with a requirement to retain records. If an account is closed, some records must still be kept for a period required by law. This may include account, identity, transaction, payment, security and communications records. Information retained for these purposes will not be used more broadly than necessary.

Keeping information accurate

Please keep your account details current and tell us if your circumstances change. Accurate information supports account security, effective support, successful verification and correct transaction processing. We may also update or review records when necessary to meet security, operational or legal requirements.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page. Players should review the policy periodically, particularly before continuing to use the website after an update. If a change is important, we may provide additional notice through the website or an account communication.