Responsible Gaming

Gamble for entertainment

Gambling can be an enjoyable leisure activity when it is approached with care and within clear personal limits. It also involves risk, and there is no guaranteed way to win. Games are based on chance or other random outcomes, so previous results do not predict what may happen next. A winning streak does not make a future win more likely, and a loss does not mean that a win is due.

Only gamble with money you can afford to lose after essential living costs have been covered. Your gambling budget should not come from rent, mortgage payments, bills, food, education, medical expenses or money needed by family members. Never borrow money, sell belongings or use credit to continue gambling.

• Decide how much time and money you are comfortable spending before you start.
• Keep gambling separate from everyday spending and essential expenses.
• Treat deposits and losses as the cost of entertainment, not an investment.
• Avoid gambling when you are upset, tired, stressed, angry or under the influence of alcohol or other substances.
• Take regular breaks and make time for work, study, relationships, hobbies and other activities.
• Do not chase losses or increase your stakes to try to recover money.
• Remember that you can stop at any time, whether you are winning or losing.

Setting a budget before playing can make it easier to keep gambling within reasonable limits. Consider using a separate account or payment method for entertainment spending, and review your transactions regularly. If you find it difficult to stay within a limit, stop gambling and seek assistance rather than trying to manage the situation by continuing to play.

Recognising signs of harm

Gambling may be becoming a problem if it affects your finances, relationships, work, study, health or general wellbeing. Harm can develop gradually, and a person may not always recognise the changes themselves. Friends, family members or colleagues may notice concerning behaviour before the person who is gambling does.

Possible warning signs

• Spending more time or money gambling than you intended.
• Feeling restless, irritable or anxious when you are not gambling.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Increasing your bets or deposits to achieve the same excitement.
• Chasing losses or gambling to recover money from earlier sessions.
• Hiding or minimising your gambling from family, friends or other people.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Arguing with people close to you about gambling or withdrawing from relationships.
• Neglecting work, study, health, sleep or other responsibilities.
• Feeling guilty, hopeless or distressed after gambling, but continuing to play.
• Gambling to escape problems, loneliness, sadness or other difficult feelings.

One sign does not necessarily mean that someone has a gambling problem, but several signs should be taken seriously. You do not need to wait for a crisis before asking for help. Early support can make it easier to regain control and reduce the impact on your life.

Tools to help you stay in control

Raabet9 Casino encourages players to use available account and gambling-management tools. Depending on the features available to you, these may include deposit limits, spending limits, session reminders, activity statements, time-out options or account self-exclusion. Read the terms of each tool carefully, including how limits operate and when changes take effect.

1. Choose a realistic limit before you play. Base it on your disposable entertainment budget, not on the amount you hope to win.
2. Set a time limit for each session and leave the site when that time has ended.
3. Use reminders or activity information to review how long you have played and how much you have deposited or lost.
4. Do not increase a limit during a session because you are losing or feeling confident.
5. Use a time-out if you need a short break from gambling.
6. Request self-exclusion if you want to stop gambling for a longer period or do not feel able to control your play.
7. Remove gambling applications, promotional notifications and saved payment details if they make it harder to take a break.

A limit is most effective when it is set before gambling begins and treated as firm. If you ask for account restrictions or self-exclusion, do not attempt to bypass them by creating another account or using another person’s account. Accounts should only be used by the registered account holder. Never share login details or allow another person to gamble on your behalf.

Underage gambling and account safety

Gambling is for adults who meet the applicable legal age requirements. Young people should not be permitted to access a gambling account or device used for gambling. Keep passwords, payment methods and account access private. Use device controls, security settings and parental supervision where appropriate. If you believe another person has accessed your account, stop using it and contact the relevant support channel through the website.

Taking a break or self-excluding

If gambling is causing concern, taking a break can be an important first step. A time-out may be suitable when you want to pause for a short period. Self-exclusion is a stronger restriction intended for people who want to prevent themselves from gambling for a chosen period or until further notice. Consider self-exclusion if you have repeatedly tried to reduce gambling without success, are chasing losses, or are experiencing financial or personal harm.

During self-exclusion, access to gambling services may be restricted in accordance with the relevant process and applicable requirements. Do not open another account, use another person’s account or ask someone else to place bets for you. If you are unsure which option is appropriate, stop gambling and seek independent advice.

If gambling has created financial pressure, prioritise essential bills and speak with a qualified financial counsellor or a free gambling-support service in your state or territory. Do not try to solve gambling-related debt by gambling more. You may also wish to tell someone you trust, ask them to help you manage access to money and remove gambling triggers from your daily routine.

Getting help and support

Support is available across Australia for people affected by gambling, including partners, family members and friends. You can contact a confidential gambling-help service in your state or territory, speak with a counsellor, or use a recognised online support service such as Gambling Help Online. These services can provide information, counselling, practical strategies and referrals suited to your circumstances.

You do not need to identify as having a gambling addiction to ask for help. Support can be useful if you are worried about your gambling, concerned about someone close to you, or simply want assistance setting boundaries. A general practitioner or mental health professional may also help if gambling is connected with stress, anxiety, depression, substance use or other concerns.

If you feel unsafe, are thinking about harming yourself or someone else, or are facing an immediate emergency, contact emergency services in Australia or attend the nearest hospital emergency department. Your immediate safety comes first.

Raabet9 Casino supports responsible gambling choices. If you believe gambling is no longer safe or enjoyable for you, stop playing, use the available account-restriction tools and seek independent support. Please also review the site's terms, privacy information and any account-management instructions before using gambling services.